The YMCA of Greater Halifax/Dartmouth is committed to service excellence in the delivery of YMCA programs, services and supporting our charitable mandate.
We recognize that from time to time there may be concerns or complaints from our participants, and you need the mechanisms to do so. This policy is intended to create a transparent, timely, and fair method of responding to complaints.
If you have a complaint or concern, you are encouraged to discuss the matter with the staff who is most connected to the concern/situation, either in person, by phone, or by email. If your complaint is not resolved or if you are uncomfortable discussing the issue with the relevant person, you can inform the supervisor, manager, or General Manager for the program or service. This informal process can be used to resolve many inquiries or matters of simple error that can be corrected to your satisfaction.
If you have been unable to resolve your concern through the informal process described above, a formal complaint may be made in writing to:
YMCA of Greater Halifax/Dartmouth
5670 Spring Garden Road, Suite 306
Halifax, NS B3J 1H6
Please provide your contact information, as the YMCA will not respond to anonymous complaints.